Customer Service Consultant

Asia Recruit (Permanent, Contract, & Executive Recruitment); Subang Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Customer Service Consultant to manage incoming customer enquiries and resolve complaints effectively. The ideal candidate will hold at least an SPM or Diploma, with a minimum of one year of related experience, and be willing to work on a shift basis. This role offers the opportunity to improve service procedures and actively sell products to customers. Interested candidates should apply or send their resumes to the provided email.

Qualifications

• Minimum must have SPM or Diploma.
• Must have at least 1 year of related working experience.
• Willing to work in shift & rotation basis.

Responsibilities

• Handling incoming calls and enquiries from Postpaid customers.
• Follow up and resolve customer complaints.
• Upsell and cross-sell products to customers.

Skills

Handling incoming calls

Problem-solving

Upselling and cross-selling

Education

SPM or Diploma

Job description

About the job Customer Service Consultant

Company background

Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers, these includes Postpaid, Prepaid, and Broadband services to customers nationwide.

The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia.

Job Description:

Job responsibilities:

• Handling incoming calls and enquiries promptly from Postpaid customers accurately and professionally.
• Follow up and resolve customers complaints and ensure it is close to satisfaction.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross-sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Job requirements:

• Minimum must have SPM or Diploma
• Must have at least 1 year of related working experience
• Willing to work in shift & rotation basis.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Gabriel Omar Soliano
Recruitment Consultant
WhatsApp no: [phone]