Customer Service Consultant

PLANET TELECOMS MANAGED SERVICES SDN BHD; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunication services provider located in Johor Bahru is seeking a Customer Service professional. The role includes attending to service requests and sales interactions with walk-in customers, handling enquiries on services, and maintaining customer records. Preferred candidates have retail experience and good communication skills. Flexible working hours, including weekends, are required. Benefits include medical reimbursement, attendance allowance, and commission.

Benefits

Medical Reimbursement

Group Hospital & Surgical Insurance

Attendance allowance

Free uniforms

Commission

Qualifications

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.

Responsibilities

• Function as a Customer Service professional attending to service requests.
• Handle enquiries on various services provided.
• Maintain accurate records of new and existing customers.

Skills

Good communication

Customer service skills

Sales oriented

Education

SPM or Diploma in any field

Job description

Responsibilities

Function as a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk-in customers at the shop.

Handle enquiries on services provided i.e., Postpaid, Prepaid, Broadband, Account Status, etc.

Responsible for handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation and timely updates in the system.

Maintain accurate and comprehensive records of new and existing customers.

Requirements

• Candidate must possess at least a SPM or Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sales oriented and able to work independently.
• Good communication and good customer services.
• Good discipline and work as a team.
• Able to work in Ipoh Parade Store

Benefits

• Medical Reimbursement
• Group Hospital & Surgical Insurance.
• Attendance allowance.
• Free uniforms.
• Commission