Customer service - Chinese speaker

LESTARS MANAGEMENT CONSULTANCY; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A consultancy firm is seeking a dedicated Customer Service Representative fluent in English and Chinese for a remote role. Responsibilities include handling customer inquiries, resolving issues, and maintaining accurate records. The ideal candidate should have proven experience in customer service, strong communication skills, and the ability to work independently in a remote setting. This position offers flexible employment options as full-time or part-time work.

Qualifications

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Strong computer skills and proficiency in customer service software.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate and timely information regarding products/services.
• Resolve customer complaints with a focus on satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions.

Skills

Fluent in English

Fluent in Chinese

Excellent communication skills

Problem-solving abilities

Attention to detail

Ability to multitask

Tools

Zendesk

Freshdesk

Microsoft Office Suite

Job description

Job Title: Customer Service Representative (Fluent in English & Chinese)

Job Location: Remote
Shift Timings: 8 hrs per day
Employment Type: Full-time / Part-time (Specify as needed)

About Us

We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
• Provide accurate and timely information regarding our products/services.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues or escalate complex cases when necessary.
• Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
• Provide feedback to management regarding recurring customer issues or potential improvements in processes.

Required Skills & Qualifications

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work independently in a remote environment.
• Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.