Customer Service (Call Centre, 24/7 Shift, Insurance)

HMI Managed Healthcare; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare service company in Kuala Lumpur is looking for a Customer Service Representative. This role includes addressing customer inquiries and complaints, managing feedback, and ensuring high accessibility in the Contact Centre. Candidates should hold a diploma or degree and have at least 2 years of customer service experience. Mandarin speaking skills are advantageous as the role involves dealing with Chinese callers. Flexibility for 24/7 shifts is required.

Qualifications

• Minimum 2 years of experience in customer service in a contact center.
• Relevant insurance certification will be an advantage.
• Willing to work on 24/7 rotational shift schedule.

Responsibilities

• Attend to enquiries on various fronts in a professional manner.
• Ensure clear communication with customers and clients.
• Manage customer feedback and complaints effectively.

Skills

Interpersonal skills

Communication skills

Problem-solving

Customer engagement

Education

Diploma or Degree in any field

Job description

Customer Service (Call Centre, 24/7 Shift, Insurance)

As a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre’s high level of accessibility. Working as a team ensuring that customers service level is met.

Job Responsibilities

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job Requirements

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• Minimum 2 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Location will be based in Kuala Lumpur - Malaysia

Willing to work on 24/7 rotational shift schedule

Mandarin speaking is an advantage - as you will be dealing with Chinese callers.

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