Customer Service (bank Industry - Man&Eng)

Agensi Pekerjaan JobScoper Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service representative in the banking industry located in Petaling Jaya, Malaysia. The role requires fluency in Mandarin and English, prior experience in banking is an advantage, and strong communication skills. Responsibilities include responding to inquiries, handling account issues, and maintaining records. Benefits include annual and medical leave, training, and allowances, within a supportive environment.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF/SOCSO/PCB

Training Provided

Allowance Provided

5 Working Days

Qualifications

• Prior experience in banking, financial services, or BPO customer service is an advantage.
• Able to work in rotational shift.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat.
• Handle account inquiries, transaction information, and product-related questions.
• Provide accurate solutions to customer problems.
• Maintain detailed records of customer interactions.
• Adhere to bank policies and compliance requirements.

Skills

Fluent in Mandarin

Fluent in English

Strong communication skills

Customer service skills

Proficient in MS Office

Ability to handle pressure

Multitasking ability

Education

Minimum Degree

Job description

Customer Service (bank Industry - Man&Eng)

Prior experience in banking, financial services, or BPO customer service is an advantage.

Fluent in Mandarin and English (both spoken and written).

Strong communication and customer service skills.

Proficient in MS Office and customer service systems.

Able to handle pressure, multitask, and maintain professionalism.

Willing work as rotational shift.

Requirement

• Minimum Degree.
• Prior experience in banking, financial services, or BPO customer service is an advantage.
• Fluent in Mandarin and English (both spoken and written).
• Strong communication and customer service skills.
• Proficient in MS Office and customer service systems.
• Able to handle pressure, multitask, and maintain professionalism.
• Willing work as rotational shift.

Responsibility

• Respond promptly to customer inquiries via phone, email, or live chat.
• Handle account inquiries, transaction information, and product-related questions.
• Understand customer needs, analyze problems, and provide accurate solutions.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Maintain detailed records of customer interactions, complaints, and resolutions.
• Adhere to bank policies, procedures, and compliance requirements.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days

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