Customer Service Associate — Hybrid (4 Onsite / 1 WFH)

Neo Livin; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A dynamic e-commerce company in Selangor, Malaysia, is looking for a Customer Service Representative. This role involves providing exceptional support to customers, resolving inquiries, and managing orders. Candidates should have strong communication skills and be adaptable. The company offers a competitive salary, a positive work environment, and opportunities for growth, with a flexible work schedule of 4 days on-site and 1 day work from home.

Benefits

Competitive salary and benefits package

Positive working environment

Opportunities for career growth

Flexible work schedule

Qualifications

• Friendly and empathetic with a customer-first mindset.
• Excellent verbal and written communication skills in English.
• Adaptable to a fast-paced environment and capable of handling changing priorities.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media.
• Monitor customer orders and provide updates.
• Collect and document customer feedback to improve the shopping experience.

Skills

Proficiency with computer systems

Excellent communication skills

Problem-solving abilities

Ability to multitask

Education

Minimum qualification of SPM or equivalent

Tools

Microsoft Office Suite

Customer service tools

Job description

A dynamic e-commerce company in Selangor, Malaysia, is looking for a Customer Service Representative. This role involves providing exceptional support to customers, resolving inquiries, and managing orders. Candidates should have strong communication skills and be adaptable. The company offers a competitive salary, a positive work environment, and opportunities for growth, with a flexible work schedule of 4 days on-site and 1 day work from home.