Customer Service Associate

Vince Group Sdn. Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company in Shah Alam is hiring a Customer Service Associate to handle customer inquiries and provide support. The ideal candidate should possess good communication skills and be independent. Required qualifications include an SPM / Diploma / Bachelor’s Degree and proficiency in Mandarin and English. This position offers a 5-day work week, health benefits, and opportunities for professional development.

Benefits

Dental insurance

Gym membership

Health insurance

Maternity leave

Professional development

Qualifications

• 1 year working experience in the related field is an advantage.
• Fresh Graduates are welcome to apply.
• Required languages: Mandarin & English.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat.
• Provide accurate product or service information.
• Assist in diagnosing common system problems.
• Escalate unresolved issues to appropriate internal teams.
• Monitor support queues and follow up with customers.

Skills

Communication skills

Critical thinking

Self-motivated

Education

SPM / Diploma / Bachelor’s Degree in Business/Marketing/Communications

Job description

Overview

Vince Group Sdn. Bhd is hiring a Full time Customer Service Associate role in Hicom-glenmarie Industrial Park, Selangor. Apply now to be part of our team.

Job summary

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: RM2,600 - RM2,900 per month

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, or any related with system support.
• Provide accurate product or service information and basic customer support.
• Assist in diagnosing common system problems and guide customers through step-by-step solutions.
• Escalate unresolved issues to appropriate internal teams (e.g., developers, and IT support).
• Monitor support queues and follow up with customers to ensure satisfaction.
• Maintain detailed records of customer interactions, technical issues, and resolutions.
• Collaborate with tech and product teams to relay customer feedback and identify common trends.
• Support onboarding processes and provide guidance to new users where needed.
• Identify customer needs and provide solutions based on the business goal and direction.
• Such other scope as may be determined by the Employer from time to time.

Requirements

• SPM / Diploma / Bachelor’s Degree in Business/Marketing/Communications or any related field.

• 1 year working experience in the related field is an advantages.

• Fresh Graduate are welcome to apply.

• Required language(s): Mandarin & English

• Independent, self-motivated, good critical thinking skills, great communication.

Benefits

• 5 Day Work Week, 10am - 6pm

• Shorter working hours

• Dental insurance

• Free parking

• Gym membership

• Health insurance

• Maternity leave

• Opportunities for promotion

• Professional development

• Vision insurance