Customer Service Assistant - SkyAvenue

TipTopJob.com Malaysia; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service-oriented company in Genting Highlands is seeking candidates for a role that involves handling inbound calls and customer inquiries, assisting in mall promotions and events, and providing efficient service to guests. Applicants should have a diploma or equivalent qualification, and good communication skills in English and Bahasa Malaysia, with Mandarin as a bonus. Strong teamwork and computer literacy are required for this position.

Qualifications

• Diploma in any discipline or equivalent SPM qualification.
• Good communication skills in English and Bahasa Malaysia, knowledge of Mandarin is an advantage.
• Well-groomed and pleasant personality.
• Computer literacy and PC knowledge.

Responsibilities

• Handle inbound calls and customer enquiries.
• Provide efficient services to guests and visitors.
• Assist in mall promotions and events.
• Handle lost and found requests.
• Assist in marketing campaigns.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Pleasant personality

Teamwork

Education

Diploma qualification

SPM qualification equivalence

Job description

Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
To provide friendly and efficient services to guests and visitors in the mall;
Lost & Found Handling;
Assist in the execution of mall’s promotion and events;
Assist in the marketing campaigns and redemption of vouchers/merchandise;
Distribution of circulars to in-house tenants;
To assist in any other ad-hoc assignments from Superiors;
Able to work in a team to achieve the required KPI elements and SLA;

Job Requirement

Diploma qualification in any disciplines OR SPM qualification equivalent;
Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
Well-groomed and pleasant personality;
Computer literacy and possess PC knowledge;

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