Customer Service Assistant (Sales Coordinator)

Schmidt BioMedTech Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare technology company in Petaling Jaya is seeking a Sales Support professional. This role involves liaising with sales teams, processing orders accurately in Dynamics 365, preparing reports, and assisting with customer inquiries. The ideal candidate should hold a diploma, have at least one year of relevant experience, and be familiar with order processing systems. Strong communication and multi-tasking skills are essential, along with proficiency in Microsoft Dynamics or similar ERP systems.

Qualifications

• Candidate must possess at least a diploma in any field.
• Minimum 1 year working experience preferably in similar industry.
• Work independently under minimal supervision.

Responsibilities

• Liaising with sales team on the status of orders.
• Efficient order processing input into Dynamics 365.
• Preparing sales reports and keeping track of pending orders.
• Administering invoices and maintaining inventory.
• Assisting in tender and quotation preparation.
• Handling customer inquiries or complaints.

Skills

Order processing

Customer service

Multi-tasking

Communication skills

Education

Diploma in any field

Tools

Dynamics 365 Business Central

ERP systems

SAP

Job description

Sales Support. Liaising with principals / sales team on the status of their orders.

Efficient and accurate Order Processing input transfer into the Dynamics 365 Business Central.

To prepare and consolidate loan/consignment items, Sales Report, backlog order, inventory report and any other relevant report which as and when required. This includes keeping track of any pending order.

Administer invoice and job orders, inventory / keeping track of inventory and demo units.

To handle / assist in tender preparation and quotation preparation. This is including of typing of quotation, Sebutharga, Tender and etc.

To assist in handling customer inquiries or complaints and to provide product or technical information on product range. Redirect customers’ inquiries to the respective Sales personnel / Service Engineer or Department Head.

To coordinate for Department on Exhibition, Seminars and etc.

To assist the Sales Team in carrying out product demonstration and application as and when necessary.

Handle customer orders and co‑ordination of logistics for sales team on delivery of goods to site.

Support the marketing and promotional activities including collating and preparing marketing kits.

Other administrative duties as and when required.

Requirements:

Candidate must possess at least a Diploma in any field.

Minimum 1 year working experience preferably in similar industry.

Work independently under minimal supervision.

Computer literate and performing multi-tasking.

Familiar with order processing system. Experienced with system like Dynamics 365 Business Central, ERP or SAP, will be an added advantage.

Will consider for Executive position if meet with requirements (minimum 5 years in similar working experience in medical/healthcare industry).