Customer Service Assistant Manager

PERSOL; Kapar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tyre distributor is looking for a Customer Service Assistant Manager. You will oversee daily customer service activities, ensuring orders are processed accurately and timely while addressing complaints. Your role includes training a team of seven, coordinating with logistics, and maintaining documentation. The ideal candidate has over three years of customer service experience and is proficient in MS Office and order management systems, with a good understanding of tyre products being a plus. Reliable commitment to work alternate Saturdays is required.

Qualifications

• At least 3 years of experience in customer service.
• Good understanding of tyre products and wholesale operations is advantageous.
• Experience in a supervisory or team-lead role is a plus.

Responsibilities

• Manage daily customer service activities and ensure accurate order processing.
• Act as escalation point for customer complaints and service discrepancies.
• Monitor service levels and implement improvements for customer satisfaction.
• Liaise closely with logistics for timely deliveries and handling of products.
• Maintain documentation related to orders and customer communications.

Skills

Proficient in MS Office

Experience in customer service

Ability to work alternate Saturdays

Tools

Order management systems

Job description

Customer Service Assistant Manager (6 days work week) (Tyre Distributor)

Manage daily customer service activities, including order processing, invoicing coordination, delivery scheduling, and after‑sales support.

Ensure customer orders are accurately captured, processed, and fulfilled within agreed timelines.

Act as the escalation point for customer complaints, delivery issues, and service discrepancies among company sales representatives.

Maintain strong and balanced relationships with operations, logistics, and the sales team.

Monitor service levels and implement improvements to enhance customer satisfaction.

Coordination with Logistics

Liaise closely with warehouse and logistics teams to ensure accurate picking, timely deliveries, and proper handling of tyre products.

Coordinate stock availability and delivery schedules to manage customer expectations.

Assist in resolving issues related to shortages, delays, damages, or incorrect deliveries.

Provide training on product knowledge, systems, and customer handling procedures.

Promote service excellence, teamwork, and adherence to company policies.

Manage a team of seven subordinates, together with the manager.

Reporting & Administration

Maintain proper documentation related to orders, customer communications, and service issues.

Support internal audits and ensure compliance with company SOPs.

Compliance & Continuous Improvement (Kaizen)

Ensure customer service operations comply with company policies and relevant regulations.

Identify process gaps and recommend improvements to enhance service efficiency and reliability.

Performance Indicators (KPIs)

• Order processing accuracy
• Customer satisfaction and complaint resolution time
• Team performance and service quality
• Compliance with SOPs

Job Requirements:

• Proficient in MS Office and order management systems.
• At least 3 years of experience in customer service.
• Able to commit to working on alternate Saturdays (8.30am-6pm).

Preferred (Advantageous)

• Good understanding of tyre products, trade customers, and wholesale operations.
• Experience in the tyre, automotive, or wholesale distribution industry.
• Experience in a supervisory or team‑lead role.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.