Customer Service Assistant

AML Shipping; Port Klang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A shipping company located in Port Klang, Malaysia, is seeking a candidate with strong shipping knowledge and customer service orientation. The successful applicant will be responsible for preparing Bill of Lading, liaising with customers, and managing cheque collections. Fluency in written and spoken English and Malay is essential. This role offers benefits including medical coverage, opportunities for advancement, and a positive work environment.

Benefits

Medical Coverage and Health Insurance

Medical and Hospitalization Leave

Maternity or Paternity Leave

Opportunities for promotion and career advancement

Training opportunities and professional development

Annual Leave

Contributions to EPF and SOCSO

Birthday Gift/Voucher

Team Bonding

Positive vibe working environment

Qualifications

• Able to work under pressure and meet deadlines.

Responsibilities

• Prepare & release Bill of Lading (BL).
• Liaise with customers on BL draft amendments & requirements.
• Cheque collection and record for cash shipment.
• Send custom declaration through EDI system.
• Prepare tax invoice and cash shipment record & monitoring.

Skills

Shipping Knowledge

Customer Service orientation

Fluent in written and spoken English

Fluent in Malay

Job description

We are looking for a candidate who is able to work under pressure and meet deadlines.

Requirement

• Shipping Knowledge
• Able to work under pressure, ability to meet datelines
• Good Customer Service orientation
• Fluent in written and spoken English, Malay.

Responsibility

• Prepare & release Bill of Lading (BL)
• Liaise with customers on BL draft amendments & requirement.
• Cheque collection and record for cash shipment.
• Send custom declaration through EDI system.
• Prepare tax invoice and cash shipment record & monitoring.

Benefits

• Medical Coverage and Health Insurance
• Medical and Hospitalization Leave
• Maternity or Paternity Leave
• Opportunities for promotion and career advancement.
• Training opportunities and professional development
• Annual Leave
• contributions to EPF and SOCSO
• Birthday Gift/Voucher
• Team Bonding
• Positive vibe working environment