CUSTOMER SERVICE AND ADMINISTRATION

Forty Winks; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A homestay business in Malaysia is seeking a proactive Customer Service & Admin Executive. The role involves managing guest communications via WhatsApp, providing assistance with self check-in/check-out procedures, and overseeing basic administrative and accounting tasks. Ideal candidates should possess good communication skills in Bahasa Melayu and English, basic knowledge of relevant tools, and have prior experience in customer service or administrative roles. Attention to detail and the ability to work independently are essential for success in this position.

Qualifications

• Good communication skills in Bahasa Melayu and English.
• Prior experience in customer service or administrative roles is preferred.
• Able to work independently and handle multiple tasks efficiently.

Responsibilities

• Respond to guest inquiries and booking confirmations via WhatsApp, phone, or email.
• Provide self check-in instructions and follow up on guest arrivals.
• Assist with guest issues, complaints, or special requests in a timely manner.
• Maintain and organize guest booking records and documents.
• Track and record guest payment, assist in preparing invoices.

Skills

Communication skills in Bahasa Melayu

Communication skills in English

WhatsApp Business knowledge

Google Sheets/Excel proficiency

Customer service experience

Administrative skills

Attention to detail

Ability to work independently

Tools

WhatsApp Business

Google Sheets

Excel

Accounting software (e.g. Autocount)

Job description

We are seeking a proactive and organized Customer Service & Admin Executive to manage guest communication and perform general administrative duties. The ideal candidate will provide excellent customer support via WhatsApp, assist guests with self check-in and check-out procedures, and handle basic admin and accounting tasks to ensure smooth daily operations of our homestay business.

Key Responsibilities

🛎️ Customer Service

• Respond to guest inquiries and booking confirmations via WhatsApp, phone, or email
• Provide self check-in instructions and follow up on guest arrivals
• Assist with guest issues, complaints, or special requests in a timely and professional manner
• Monitor daily check-in/check-out schedules and ensure all guest needs are met
• Record and update guest feedback and stay history for future reference

🗂️ Administrative Duties

• Maintain and organize guest booking records and documents
• Coordinate with housekeeping or maintenance teams to ensure unit readiness
• Assist in preparing monthly reports on occupancy, guest feedback, and expenses

💰 Basic Accounting

• Track and record guest payment
• Assist in preparing invoices, receipts, and petty cash reports
• Monitor payment status of bookings and follow up on pending payments

Requirements

• Good communication skills in Bahasa Melayu and English
• Basic knowledge of WhatsApp Business, Google Sheets/Excel, and email
• Prior experience in customer service or administrative roles is preferred
• Able to work independently and handle multiple tasks efficiently
• Attention to detail, punctual, and a team player

💼 Bonus Skills (Optional but Preferred)

• Experience with homestay/short-term rental platforms (e.g. Airbnb, Booking.com)
• Familiar with basic bookkeeping or accounting software (e.g. Autocount)
• Social media or content creation knowledge