Customer Service [Airline Industry] - Mandarin & Cantonese Speaker (Dec / Jan intake)

FastJobs; Petaling Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative for the airline industry in Petaling Jaya. Candidates must be proficient in Mandarin, Cantonese, and English, with a commitment to delivering exceptional customer service. Responsibilities include handling customer inquiries via calls and emails, maintaining records, and providing solutions to client needs. The role requires previous experience in customer service or a call center, strong problem-solving skills, and the ability to adapt to a 24/7 shift rotation. Competitive salary and benefits offered.

Benefits

Competitive salary

Comprehensive medical & dental coverage

Generous annual and sick leave

Career advancement and skills training

Supportive team culture

Modern office facilities

EPF, SOCSO

Corporate discounts

Qualifications

• Must be proficient in Mandarin, Cantonese, and English.
• Previous customer service or call center experience preferred.
• Strong problem-solving and critical thinking abilities.
• Commitment to exceptional customer service.
• Ability to work effectively in a fast-paced environment with changing priorities.

Responsibilities

• Handle inbound and outbound calls and emails.
• Respond to customer inquiries and complaints in a professional manner.
• Identify customer needs and escalate complex issues as necessary.
• Maintain records of customer interactions and follow up.
• Participate in continuous improvement by providing feedback.
• Engage in team meetings and training sessions.

Skills

Proficient in Mandarin

Proficient in Cantonese

Proficient in English

Strong problem-solving abilities

Critical thinking abilities

Education

Minimum qualification: SPM, UEC, O-Level or higher

Job description

Customer Service [Airline Industry] - Mandarin & Cantonese Speaker (Dec / Jan intake)

Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.

Respond to customer inquiries and complaints in a professional and empathetic manner.

Identify customer needs and provide solutions, or elevate complex issues to the relevant team.

Maintain detailed records of customer interactions and follow up as required.

Participate in continuous improvement by providing feedback on processes and procedures.

Actively participate in team meetings and training sessions to enhance your skills.

What You’ll Be Doing

• Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.
• Respond to customer inquiries and complaints in a professional and empathetic manner.
• Identify customer needs and provide solutions, or elevate complex issues to the relevant team.
• Maintain detailed records of customer interactions and follow up as required.
• Participate in continuous improvement by providing feedback on processes and procedures.
• Actively participate in team meetings and training sessions to enhance your skills.

What We’re Looking For

• Proficient in Mandarin, Cantonese, and English to communicate effectively with clients.
• Previous customer service or call center experience preferred (fresh graduates welcome).
• Strong problem-solving and critical thinking abilities.
• Commitment to delivering exceptional customer service with a genuine desire to help others.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Minimum qualification: SPM, UEC, O-Level or higher.
• Work schedule: 24/7 shift rotation – 5 working days per week.

What We Offer

• Competitive salary
• Comprehensive medical & dental coverage
• Generous annual and sick leave entitlements
• Career advancement and skills training opportunities
• Collaborative and supportive team culture
• Modern and well-equipped office facilities
• EPF, SOCSO
• Corporate discounts
• ✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.