Customer Service Agent (Mandarin, Cantonese & English Speaker)

Foundever; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience company in Kuala Lumpur is seeking Customer Service Agents fluent in Mandarin, Cantonese, and English. As a Customer Service Agent, you will provide exceptional support, handle inquiries, and collaborate with teams to enhance customer satisfaction. This full-time role offers competitive salary, comprehensive health benefits, and opportunities for career growth. Join a vibrant team committed to delivering outstanding service and enjoy a supportive work environment.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for career development

Flexible working arrangements

Collaborative company culture

Qualifications

• Fluency in Mandarin, Cantonese, and English, both written and spoken.
• Excellent communication and interpersonal skills to build rapport.
• Strong problem-solving skills for handling diverse inquiries.

Responsibilities

• Handle inbound calls and respond to customer inquiries efficiently.
• Provide product information and resolve customer issues.
• Maintain accurate records of customer interactions.

Skills

Fluency in Mandarin, Cantonese and English

Excellent communication and interpersonal skills

Strong problem-solving and critical thinking skills

Ability to work in a fast-paced environment

Proficiency in using computer systems

Customer-centric mindset

Job description

Foundever Malaysia Sdn.Bhd' is seeking Customer Service Agents to join their dynamic team in Kuala Lumpur. As a Customer Service Agent, you will be responsible for providing excellent customer support and addressing inquiries from clients in Mandarin, Cantonese and English. This full‑time position is an excellent opportunity to develop your customer service skills and contribute to the success of a leading customer experience company.

What you’ll be doing

• Handling inbound calls and responding to customer inquiries in a courteous and efficient manner
• Providing product information, troubleshooting, and resolving customer issues
• Maintaining accurate records of customer interactions and following up on unresolved issues
• Identifying opportunities to enhance the customer experience and suggesting improvements to processes
• Collaborating with cross-functional teams to ensure the timely resolution of customer concerns
• Adhering to company policies, procedures, and quality standards

What we’re looking for

• Fluency in Mandarin, Cantonese and English, both written and spoken
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to effectively handle a wide range of customer inquiries
• Ability to work in a fast‑paced, target‑driven environment and adapt to changing priorities
• Proficiency in using computer systems and software applications
• A customer‑centric mindset and a genuine desire to deliver exceptional service

What we offer

At Foundever Malaysia Sdn.Bhd', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can enjoy include:

• Competitive salary and performance‑based bonuses
• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for career development and skills enhancement
• Flexible working arrangements and work‑life balance initiatives
• A vibrant and collaborative company culture with regular team‑building activities

About us

Foundever Malaysia Sdn.Bhd' is a leading provider of customer experience solutions, partnering with some of the world's most renowned brands. With a global presence and a team of passionate professionals, we are committed to delivering exceptional customer service and driving business growth for our clients. Join our team and be a part of our continued success!

Apply now

Apply now to become a Customer Service Agent (Mandarin, Cantonese & English Speaker) at Foundever Malaysia Sdn.Bhd'.