Customer Service Advisor

Prosple; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Malaysia is seeking a Customer Service Advisor (Night Shift). This role involves managing customer interactions via call, chat, and social media while delivering exceptional service. Ideal candidates possess strong communication skills, a relevant diploma or degree, and the ability to work well under pressure. Both fresh graduates and those with up to 1 year of customer service experience are encouraged to apply. Competitive salary and benefits are offered, including opportunities for professional development.

Benefits

Healthcare benefits

Professional development opportunities

Qualifications

• Be available for night shifts, including weekends and public holidays.
• Fresh graduate or previous experience in customer service or call centre.

Responsibilities

• Manage customer contacts via telephony, web chat, and social media.
• Log and resolve customer issues efficiently.
• Act on customer feedback to improve satisfaction.

Skills

Excellent communication and presentation skills

Strong PC literacy and Microsoft Office skills

Ability to work under pressure

Attention to detail

Teamwork

Customer service commitment

Education

Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, or E-commerce

Job description

Join Frasers Group as a Customer Service Advisor (Night Shift) to deliver exceptional customer care across multiple channels.

Your role

Responsibilities

• Manage customer contacts via telephony, web chat, and social media.
• Provide excellent customer care and communication.
• Log and resolve customer issues efficiently.
• Liaise with stores, couriers, and warehouses for optimal resolutions.
• Act on customer feedback to improve satisfaction.
• Handle additional tasks as directed by superiors.

About you

Qualifications

• Be available for night shifts, including weekends and public holidays.
• Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent.
• Have excellent communication and presentation skills.
• Be committed to high-level customer service.
• Possess strong PC literacy and Microsoft Office skills.
• Work well under pressure and multitask effectively.
• Be detail-oriented and innovative.
• Work independently and as part of a team.
• Be enthusiastic, positive, and resilient.
• Be based in Malaysia and work full-time in the office.
• Fresh graduate or previous 1 year experienced in customer service or call centre.

Compensation & Benefits

Competitive salary with benefits including healthcare and other perks.

Training, development & rotations

Opportunities for professional growth and development through training programs and mentorship.

Career progression

Opportunities for professional growth and development through training programs and mentorship.

How to Apply

Submit your application through the specified process, ensuring all required documents are included.