Customer Service Advisor, Mandarin (Automobile) - Immediate Joiner

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kuala Lumpur seeks a Customer Service Advisor proficient in Mandarin. The role involves addressing customer inquiries through phone and email, resolving product issues, building strong relationships, and proactively identifying potential problems. Ideal candidates are fluent in Mandarin with strong communication skills. This position offers immediate joining opportunities, emphasizing a supportive work environment and customer-focused service.

Qualifications

• Fluent in Mandarin.
• Strong communication skills.
• Customer service experience preferred.

Responsibilities

• Answer customer inquiries via phone and email.
• Resolve product inquiries and warranty claims.
• Build and maintain strong customer relationships.

Job description

Customer Service Advisor, Mandarin (Automobile) - Immediate Joiner

Answer customer inquiries via phone and email

Actively listen to customer concerns and effectively address their needs

Resolve customer issues promptly and efficiently, including but not limited to:

Product inquiries and concerns

Warranty claims

Complaints and escalations

Build and maintain strong customer relationships

Foster positive and lasting relationships with customers

Proactively identify and address potential customer issues

Provide accurate and timely information to customers

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