Customer Service Advisor – Entry-Level KPI-Driven Support

Concentrix; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service provider is seeking an Advisor I, Customer Service in Cyberjaya, Malaysia. This role involves interfacing with customers to provide support and resolve issues related to their products or services. Candidates should have a high school diploma and possess strong customer service orientation, communication, and computer skills. The position requires attention to detail and the ability to multitask in a fast-paced environment. Join a team dedicated to enhancing customer satisfaction.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver service to customers that meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Document customer interactions accurately.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Computer navigation skills

Multi-tasking ability

Education

High school diploma

Job description

A global customer service provider is seeking an Advisor I, Customer Service in Cyberjaya, Malaysia. This role involves interfacing with customers to provide support and resolve issues related to their products or services. Candidates should have a high school diploma and possess strong customer service orientation, communication, and computer skills. The position requires attention to detail and the ability to multitask in a fast-paced environment. Join a team dedicated to enhancing customer satisfaction.