Customer Service Advisor, Airlines (Mandarin) (26th Jan 2026 Intake)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job description

Assists customers across multiple channels

Attracts potential customers by answering product & service questions; suggests information about products & services

Follows up on pending /overdue payments

Handles enquiries and provides timely responses

Handles requests and activates subscriptions

Maintains customer records by updating CRM

Supports Business Continuity Plan requirements

Updates job knowledge by attending training & educational opportunities

Accomplishes customer service and organization mission by completing related results as needed

Identifies and escalates improvement opportunities

Tracks self-performance and acts responsibly towards the achievement of the overall team targets

Champion for process / projects support

Support customer recoveries by explaining procedures; forwards required solutions/adjustments

Supports any other tasks as required by the Manager, Customer Service