Customer Service Administrator

Filken Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor Bahru is looking for a Customer Service Administrator. The role requires assisting customers with product inquiries, scheduling service appointments, and resolving complaints. The ideal candidate should have strong communication skills and be fluent in Mandarin. This position offers an opportunity to join a vibrant team focused on customer satisfaction and service excellence.

Qualifications

• Strong communication and interpersonal skills required.
• Professional attitude towards customers is essential.
• Ability to work under minimal supervision and multi-task.

Responsibilities

• Coordinate filter replacement appointments with customers and technicians.
• Schedule and dispatch service personnel efficiently.
• Respond to customer inquiries via email and live chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and escalate when necessary.

Skills

Strong communication skills

Interpersonal skills

Service-oriented attitude

Ability to handle difficult situations

Fluent in Mandarin

Job description

A Customer Service Administrator's job scope involves a variety of responsibilities centered around assisting customers and ensuring their satisfaction with a company's products of service.

Responsibilities

• Coordinate filter replacement appointments between customers and service technicians.
• Ensure efficient scheduling and dispatching of service personnel to fulfill filter replacement requests.
• Optimize service routes and schedules to maximize efficiency and minimize customer inconvenience.
• Respond to customer inquiries via email and live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.

Requirements

• Strong communication and interpersonal skills.
• A positive, service-oriented and professional attitude towards customers always.
• Able to work under minimal supervision and able to multi-task.
• Ability to handle difficult situations with professionalism and patience.
• Fluent in Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.

Ready to Apply?

Think this sounds like you? We’d love to hear from you—apply now and be part of the Filken family!

We truly appreciate every application. While only shortlisted candidates will be contacted for the next stage, we’re grateful for your interest in building your career with Filken.