Customer Service & Admin Executive (6-working day, Weekend & PH on duty)

US Pizza; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fast-food company in Kuala Lumpur is seeking a customer service representative to respond to customer inquiries via email, chat, or ticketing system. The candidate must have at least 1 year of experience in customer service and possess excellent problem-solving skills. This role requires the ability to work in a fast-paced environment and commit to a 6-day working week, including weekends. You will assist customers with account management, product information, and complaint resolution. Join our team to ensure customer satisfaction.

Qualifications

• At least 1 year of experience in a F&B / Retail customer service, or call center role.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Able to commit to a 6-day working week, PH & Weekend.

Responsibilities

• Respond to customer inquiries via email, chat or ticketing system.
• Assist customers with account management and complaint resolution.
• Serve as the first point of contact for customer inquiries.

Skills

Excellent problem-solving skills

Critical thinking

Ability to prioritize tasks

Job description

Respond to customer inquiries via email, chat or ticketing system in a timely and professional manner.

Assist customers with a wide range of enquiries, including account management, product information, and complaint resolution.

Serve as the first point of contact for customer inquiries related to BO software functionalities and issues.

Troubleshoot user issues and elevate complex problems to technical teams when necessary.

Log, track, and manage support tickets to ensure resolution within agreed SLAs.

Assist our customers with system navigation, feature explanation, and minor configuration support.

Assist in daily administrative tasks such as data entry, filing, and document management.

Coordinate and schedule appointments, meetings, and travel arrangements.

What we're looking for

At least 1 year of experience in a F&B / Retail customer service, or call center role.

Excellent problem‑solving and critical thinking skills to effectively handle customer inquiries and provide exceptional customer service.

Ability to work in a fast‑paced environment and prioritize tasks effectively.

Able to commit to a 6‑day working week, PH & Weekend (1 off day on weekday).