Customer Service

Adecco; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Care Representative in Selangor, Malaysia. The successful candidate will manage the order-to-cash process and address customer inquiries, particularly for Mandarin/Cantonese-speaking clients. Ideal candidates should have a minimum of 3 years in customer service, be fluent in English, and possess strong problem-solving skills. The role offers a competitive salary, opportunities for career advancement, and a collaborative work environment.

Benefits

Competitive salary

Opportunities for professional development

Collaborative work environment

Qualifications

• Minimum 3 years of experience in customer service or sales administration roles.
• Fluency in Mandarin and/or Cantonese is a plus.
• Proficiency in English is mandatory.

Responsibilities

• Manage order processing, invoicing, and payment monitoring.
• Coordinate with logistics teams to track shipments.
• Handle customer inquiries and complaints regarding product repairs.

Skills

Customer service experience

Fluency in Mandarin

Proficiency in English

Problem-solving abilities

Interpersonal skills

Tools

CRM systems

Job description

Adecco is seeking a Customer Care Representative for a client in Mutiara Damansara, Selangor. This role is pivotal in managing the order-to-cash process and addressing repair and service inquiries for premium products. The position requires a customer-focused individual who can deliver exceptional service and support to Mandarin/Cantonese-speaking customers. The successful candidate will collaborate with various internal teams to ensure seamless operations and contribute to process improvements. With a minimum of 3 years of experience in customer service or sales administration, the candidate will play a key role in enhancing customer satisfaction and operational efficiency

What you will Do?

Manage order processing, invoicing, and payment monitoring to ensure timely delivery

Coordinate with logistics teams to track shipments and resolve delivery issues

Handle customer inquiries and complaints regarding product repairs and services

Deliver exceptional support via phone, email, or chat to Mandarin/Cantonese-speaking customers

Collaborate with internal teams to resolve complex cases and improve service standards

Your Skills

Minimum 3 years of experience in customer service or sales administration roles (Fresh Graduate are open to apply)

Fluency in Mandarin and/or Cantonese is a plus to cater international market

Proficiency in English is mandatory

Familiarity with CRM systems and customer service platforms

Strong problem‑solving abilities and a customer‑focused attitude

Effective communication and interpersonal skills, with the ability to manage escalation cases calmly

About the job

Competitive salary commensurate with experience and qualifications

Opportunities for professional development and career advancement

Collaborative work environment with diverse and dynamic teams

Access to company resources and tools to support job responsibilities

Flexibility to occasionally work outside standard business hours