Customer Service

Urban Room Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A property management company in Bandar Sunway seeks an experienced Customer Service Executive to manage tenant communications regarding move-ins, move-outs, and technical support. You will handle enquiries via WhatsApp, calls, and emails, assist with maintenance issues, and ensure timely resolution. Candidates should possess 1-2 years of relevant experience and strong communication skills. The role offers a competitive salary of RM3,000 - RM3,900 and opportunities for career growth in a supportive team environment.

Benefits

Performance-based incentives

Supportive team environment

Career growth opportunities

Qualifications

• Minimum 1–2 years experience in customer service or property management.
• Strong communication skills; fluency in Mandarin is a plus.
• Experience dealing with tenants is a must.

Responsibilities

• Handle tenant enquiries via WhatsApp, calls, and email.
• Coordinate move-in and move-out arrangements.
• Assist tenants with maintenance and technical issues.

Skills

Communication skills (English)

WhatsApp-based customer support

Job description

Customer Service Executive (Property Management) – Experienced Only

Company: Urban Room Sdn Bhd
Location: Bandar Sunway
Salary: RM3,000 – RM3,900 (Based on experience)

Urban Room is looking for an experienced Customer Service Executive to handle tenant communications related to move-in, move-out, and technical support. If you have prior experience in property management or customer service and can communicate professionally and efficiently, we’d love to hear from you.

Key Responsibilities

• Handle tenant enquiries via WhatsApp, calls, and email
• Coordinate move-in & move-out arrangements
• Assist tenants with maintenance & technical issues and follow up with vendors
• Maintain proper records and ensure timely resolution
• Communicate clearly, professionally, and empathetically with tenants

Requirements

• Minimum 1–2 years experience in customer service / property management
• Strong communication skills (English required; Mandarin is an advantage)
• Familiar with WhatsApp-based customer support
• Responsible, organised, and able to handle multiple cases
• Experience dealing with tenants is a must

What We Offer

• Competitive salary (RM3,000–RM3,900)
• Supportive team and structured workflow
• Career growth in a fast-growing property management company
• Performance-based incentives & bonuses
• Supportive and friendly team environment
• Clear SOPs and structured workflow (less chaos, more clarity)
• Career growth opportunities in a fast-growing property management company
• Exposure to multiple residential projects and real operational experience
• Comfortable office environment in Bandar Sunway