Customer Service

PIL Shipping Malaysia Sdn Bhd; Port Klang; On-site; MYR 20,000 - 100,000; Full time

Job description

Responsibilities

• Attend Calls – Answer phone calls within 3 rings.
• Attend E-Mails – Respond to all emails related to Customer Service matters promptly.
• Provide Guidance & Responds to Daily Queries – Give feedback on all queries and act as a problem solver.
• Vessel Management – Perform vessel-related tasks, including submitting forecasts to the principal and vessel operator 5 and 3 days prior to vessel ETA.
• Space Management – Responsible for space management and coordinating with Trade to request space.
• Reporting – Ensure accurate figures/data are submitted and deadlines are met.