Customer Service

INOV8 SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A major multinational corporation in Kuala Lumpur seeks a Customer Service Agent fluent in Mandarin or Cantonese. This full-time position involves inbound and outbound voice support to assist customers, requiring professionals who possess strong communication skills and a positive attitude. The role features a permanent night shift from 8:00 PM to 8:00 AM, five days per week. Candidates with a Diploma or above, or SPM holders with relevant experience, are encouraged to apply.

Qualifications

• Candidates with a Diploma or above may apply as freshers.
• SPM holders need at least 1 year of customer service experience.
• Malaysian natives with Mandarin or Cantonese and English proficiency.

Responsibilities

• Handle inbound and outbound calls, providing accurate responses.
• Deliver excellent customer support with patience and professionalism.
• Resolve customer issues and meet their expectations.
• Achieve and exceed KPIs set by the company and client.
• De-escalate dissatisfied customers professionally.

Skills

Strong oral and written communication skills

Active listening

Problem-solving abilities

Team player

Education

Diploma or above

SPM with 1 year of customer service experience

Job description

We are actively hiring Mandarin OR Cantonese Speaker for one of the biggest MNC based in KL Sentral as Customer Service

Job Title: Customer Service Agent – Mandarin or Cantonese Voice Support
Location: Kuala Lumpur, Malaysia
Employment Type: Full-time, Permanent
Shift: Permanent Night Shift (8:00 PM – 8:00 AM)
Work Schedule: 5 days per week, each shift 9 hours including 1-hour lunch and two 15-minute breaks

Start dates : 12th & 19th January 2026

Role Overview

We are looking for enthusiastic individuals to join our contact centre team providing in-bound and out-bound voice customer support. The role involves assisting customers with queries, providing accurate information, and delivering excellent service at all times.

Key Responsibilities

• Handle inbound and outbound calls, providing accurate responses to customer queries.
• Deliver excellent customer support with patience, empathy, and professionalism.
• Apply knowledge acquired from training, refresher courses, and client product updates.
• Communicate effectively to resolve customer issues and meet their expectations.
• Achieve and exceed KPIs set by the company and client.
• Follow work roster, including weekends, public holidays, and split-off/rest days as required.
• Adhere to call flow procedures, quality assurance standards, and escalation processes.
• De-escalate dissatisfied customers professionally and effectively.

Requirements

• Candidates with a Diploma or above may apply as freshers; SPM holders are required to have a minimum of 1 year of customer service experience.
• Strong oral and written communication skills; active listening and problem-solving abilities.
• Malaysian natives with proficiency in Mandarin or Cantonese and English.
• Professional, disciplined and positive attitude; willing to assist customers and colleagues.
• Able to handle difficult situations and negotiate effectively over calls.
• Basic computer knowledge and skills.
• Quick learner, adaptable to corporate environment, and responsive to updates.
• Team player, attentive during training, and responsive to supervisors.