Customer Service

De Stijl Technology Network International Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking a dedicated Customer Service Representative responsible for enhancing customer experience through effective communication and resolution of inquiries. The role requires fluency in Cantonese, English, Mandarin, and Malay, as well as fast typing skills. The ideal candidate is detail-oriented and can coordinate with various teams to improve service quality, making this position suitable for both experienced professionals and fresh graduates.

Qualifications

• Able to communicate fluently in Cantonese, English, Mandarin, and Malay.
• Mature, positive, and responsible attitude.
• Relevant working experience is an advantage.

Responsibilities

• Handle customer inquiries via live chat, email, WhatsApp, and phone.
• Coordinate with logistics and internal teams to process shipment orders.
• Prepare daily/weekly reports on inquiries, complaints, and service performance.

Skills

Fast typing skills in both Chinese and English

Strong communication skills

Attention to detail

Education

SPM or above

Job description

Job Description:

The Customer Service position is responsible for interacting with customers, assisting them in resolving inquiries and issues, and enhancing their overall experience with the company.

1. Customer Support & Communication

Handle customer inquiries via live chat, email, WhatsApp, and phone in a timely and professional manner.

Provide accurate product, order, and platform information to users.

Identify, investigate, and resolve customer complaints efficiently.

Escalate complex or unresolved issues to relevant departments (IT, Marketing, Operations).

Follow up to ensure customer issues are fully resolved and customer satisfaction is achieved.

3. Order & System Monitoring

Coordinate with logistics and internal teams to process and fulfill shipment orders.

Check system alerts or errors and report to the IT team for troubleshooting.

4. Customer Collection

Confirm and update the appointment details in the system.

Follow up with customers before the appointment date to remind them.

Coordinate with internal teams to ensure everything is prepared.

5. Reporting & Documentation

Prepare daily/weekly reports on inquiries, complaints, common issues, and service performance.

Support management in compiling data for service improvement initiatives.

6. Service Improvement & Suggestions

Observe user behavior and propose enhancements to improve customer satisfaction.

Identify gaps in FAQs and internal SOPs, then propose updates.

Qualifications:

SPM or above.

Hardworking, attentive to detail, mature, positive, and responsible.

Fast typing skills in both Chinese and English.

Able to communicate fluently in Cantonese, English, Mandarin, and Malay, with strong communication and presentation skills.

Relevant working experience is an advantage.

Fresh graduates are encouraged to apply.

Able to communicate fluently in English, Mandarin, Cantonese, and Malay for effective coordination with the Hong Kong team.