Customer Service

NEXX FIELD MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading field management services provider in Kuala Lumpur is seeking a Customer Service professional to handle inquiries in their busy call centre. In this full-time role, you will provide exceptional service, respond to customer concerns, and identify needs to recommend solutions. Ideal candidates have prior customer service experience and strong communication skills in both English and Bahasa Malaysia. This position offers comprehensive benefits, opportunities for advancement, and supports work-life balance.

Benefits

Comprehensive medical and insurance coverage

Opportunities for career advancement

Flexible work arrangements

Team-building activities

Discounts on products and services

Qualifications

• Previous experience in a customer service or call centre role.
• Ability to build rapport and resolve customer issues.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound customer calls with professionalism.
• Respond to inquiries and complaints in a timely manner.
• Provide accurate information about products and services.
• Identify customer needs and recommend solutions.
• Document interactions and maintain records.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Proficiency in English

Proficiency in Bahasa Malaysia

Job description

Join NEXX FIELD MANAGEMENT SDN. BHD. as a Customer Service professional in our busy call centre in Taman Desa Kuala Lumpur. In this full‑time position, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met efficiently and effectively.

What you’ll be doing

• Handle inbound customer calls with professionalism and empathy.
• Respond to customer inquiries, concerns and complaints in a timely manner.
• Provide accurate information about our products and services.
• Identify customer needs and recommend appropriate solutions.
• Document customer interactions and maintain accurate records.
• Work collaboratively with other teams to ensure seamless customer experiences.
• Actively participate in training and development to continuously improve your skills.

What we’re looking for

• Previous experience in a customer service or call centre role, preferably in the Reply Message & Customer Service industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer issues.
• Strong problem‑solving and decision‑making skills.
• Proficient in English and Bahasa Malaysia, both verbal and written.
• Comfortable working in a fast‑paced, target‑driven environment.

What we offer

• Comprehensive medical and insurance coverage.
• Opportunities for career advancement and professional development.
• Flexible work arrangements to support work‑life balance.
• Team‑building activities and employee engagement events.
• Discounts on our products and services.

About us

NEXX FIELD MANAGEMENT SDN. BHD. is a leading provider of field management services in the Reply Message & Customer Service industry. With a strong focus on customer satisfaction, we pride ourselves on delivering innovative solutions that meet the evolving needs of our clients. Join our team and be a part of our ongoing success story.

Apply now to become our next Customer Service star!