Customer Service

Elite Transform Team; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading customer service solutions provider in Johor Bahru is looking for a Customer Service Representative to join their dynamic team. This full-time position involves responding to customer inquiries, providing tailored support, and maintaining accurate records. The ideal candidate will have previous experience in customer service, excellent communication skills, and problem-solving abilities. The company offers comprehensive medical coverage, generous leave, and flexible work arrangements to support work-life balance.

Benefits

Comprehensive medical and dental coverage

Generous paid time off

Opportunities for professional development

Team-building activities

Flexible work arrangements

Qualifications

• Previous experience in customer service or call centre roles.
• Ability to build rapport and provide empathetic support.
• Strong critical thinking skills to identify and resolve issues quickly.

Responsibilities

• Respond to customer inquiries and resolve issues via different channels.
• Listen actively to understand customer needs and provide tailored solutions.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Proficiency in technology

Job description

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

• Responding to customer inquiries and resolving issues via phone, email, and other communication channels
• Actively listening to customers, understanding their needs, and providing tailored solutions
• Maintaining accurate records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and process efficiencies
• Collaborating with cross-functional teams to ensure a seamless customer experience
• Adhering to company policies, procedures, and service level agreements

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the service industry
• Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support
• Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
• Adaptability and the ability to thrive in a fast-paced, dynamic environment
• Proficiency in using computer systems and technology to effectively manage customer interactions

What we offer

• Comprehensive medical and dental coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Team-building activities and social events to foster a strong company culture
• Flexible work arrangements to support work-life balance

About us

Elite Transform Team is a leading provider of innovative customer service solutions. Our mission is to empower our clients to deliver exceptional experiences that drive customer loyalty and business growth. With a talented team of dedicated professionals, we are committed to pushing the boundaries of what's possible in the call centre and customer service industry.

If you're ready to join a dynamic and purpose-driven team, apply now to become our next Customer Service Representative.

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