Customer Retention Specialist, Japanese Speaking

HP; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading global technology firm in Malaysia is seeking a Customer Retention Specialist who speaks Japanese. The role involves building relationships with clients and executing sales strategies to enhance customer retention. Ideal candidates should have a four-year degree and 2-4 years of relevant experience, with specific proficiency in the Japanese language to manage the Japan market. This full-time position offers diverse responsibilities in a dynamic environment.

Qualifications

• Proficiency in Japanese Language to manage the Japan Market.
• Demonstrated competence in sales strategies and execution.

Responsibilities

• Develops an understanding of the organization's services and software.
• Builds professional relationships with clients.
• Supports in developing sales strategies.
• Maintains organized records of leads and customer interactions.
• Tracks and reports on sales metrics.

Skills

Business To Business

Customer Relationship Management

Demonstration Skills

Enterprise Sales

Outbound Calls

Product Knowledge

Sales Process

Microsoft Office

Sales Prospecting

Selling Techniques

Solution Selling

Value Propositions

Education

Four‑year or Graduate Degree in Sales, Marketing, Business Administration or related discipline

2‑4 years of work experience in technical selling or related field

Tools

Microsoft Office

Job description

Customer Retention Specialist, Japanese Speaking

We are looking for a Retention Sales Specialist, Japanese speaking for Malaysia KL.

Responsibilities

• Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages.
• Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
• Supports in developing and executing comprehensive sales strategies for existing clients.
• Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
• Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
• Participates in training sessions to enhance sales techniques, product knowledge, and communication skills.
• Ensures that all sales activities comply with industry regulations and legal requirements.
• Conduct channel meetings which include driving renewal closure, identifying and closing up‑sell opportunities.
• Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up‑sell, cross‑sell and other service offerings.

Education and Experience Required

• Four‑year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2‑4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.
• Proficiency in Japanese Language to manage the Japan Market.

Knowledge & Skills

• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Outbound Calls
• Product Knowledge
• Sales Process
• Microsoft Office
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Value Propositions

Cross‑Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

#LI-Post

Job

Sales

Schedule

Full time

Shift

No Shift premium (Malaysia)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”.