Customer Relations Specialist – Loans & Docs

Moneybee SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services firm in Kuala Lumpur is seeking a Customer Relationship Officer to engage customers through instant messaging and phone calls. This role involves gathering documentation required for loan assessment while ensuring smooth communication and case handling. Ideal candidates should possess a friendly and supportive attitude, with flexibility in working according to customer needs. Join this team-oriented environment, contributing to productive workflows and maintaining positive customer interactions.

Qualifications

• Friendly, patient, and supportive attitude essential.
• Ability to communicate professionally with customers.
• Flexibility based on customer needs and operational workflows.

Responsibilities

• Communicate professionally with customers using instant messaging and phone.
• Collect documents required for loan assessment.
• Guide customers on document preparation.
• Record customer conversations and progress.

Job description

A financial services firm in Kuala Lumpur is seeking a Customer Relationship Officer to engage customers through instant messaging and phone calls. This role involves gathering documentation required for loan assessment while ensuring smooth communication and case handling. Ideal candidates should possess a friendly and supportive attitude, with flexibility in working according to customer needs. Join this team-oriented environment, contributing to productive workflows and maintaining positive customer interactions.