Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A management firm in Kuala Lumpur is seeking a Customer Relations Executive (Japanese Speaking) to assist Japanese clients with medical consultations and support services. The role requires fluency in Japanese and a strong interest in Japanese culture. Responsibilities include interpreting during health screenings and managing documentation. Benefits include a basic salary of RM4,500 to RM6,500, medical insurance, and allowances for travel and overtime.

Benefits

Parking provided

Travel allowance

Medical insurance

Yearly salary increment

Handphone and overtime allowances

Qualifications

• Must have JLPT N2 or above.
• Strong interest in Japanese culture.
• Ability to manage documentation in Japanese and English.

Responsibilities

• Serve as an interpreter during consultations.
• Provide medical support for insurance claims.
• Handle documentation and data entry in both languages.

Skills

Fluency in Japanese

Good command of English

Knowledge of Malay

Education

Graduates from Japanese universities

Job description

Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Job Openings Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

About the job Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Company Background

The company is a management firm that assists Japanese companies and expatriates in managing health risks for employees working or traveling abroad. This includes handling emergencies, checkups, and insurance.

Job Description

• Serve as an interpreter during doctor consultations and health screenings for Japanese members.
• Provide medical support, including handling hospital procedures and insurance claims.
• Act as an interpreter for police reports, especially in cases of car accidents involving Japanese customers.
• Handle documentation and data entry in both Japanese and English.
• Provide general administrative and operational support for assigned tasks.
• Manage phone calls, emails, and other ad-hoc duties.

Requirements

• Must have JLPT N2 or above.
• Graduates from Japanese universities are encouraged to apply.
• Fluency in Japanese, good command of English, and knowledge of Malay.
• Strong interest in Japanese culture, with a passion for adapting to and interacting with Japanese clients.
• Working hours: Monday to Friday, 8 AM to 5 PM, with 24/7 standby on a rotational shift for urgent cases (overtime and travel allowance provided).
• Basic salary: RM4,500 to RM6,500.
• Parking provided (for self-driving).
• Travel allowance (for public transport commuters).
• Medical insurance, health screenings, and medical check-ups.
• Yearly salary increment.
• Handphone and overtime allowances.

Candidates may apply online or send their resumes to [e-mail]

Only shortlisted candidates will be contacted.