Customer Relation Executive 客户关系专员 (FRESH GRADUATE WELCOME) RM4000+

Growth Valley; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing educational firm in Selangor, Malaysia is seeking a customer service professional to handle calls, emails, and customer complaints. Responsibilities include supporting online course training and performing administrative tasks. Ideal candidates hold a degree, have strong interpersonal and communication skills, and are well-organized. Fresh graduates are welcome, and proficiency in Mandarin is preferred. This role offers opportunities for career growth in a comfortable work environment.

Benefits

Career growth and development opportunities

Incentive & OT Allowance Provided

Comfortable, young and energetic work environment

Qualifications

• Must possess a Degree in any field.
• Fresh graduates are encouraged to apply.
• Candidates fluent in Mandarin are preferred.

Responsibilities

• Answer and screen telephone calls, messages, and emails.
• Expedite customer complaints and follow up for resolution.
• Assist in online course training.
• Perform administrative functions including reports.

Skills

Interpersonal skills

Communication skills

Customer service skills

Planning skills

Multi-tasking

Education

Degree in any field

Tools

MS Excel

PowerPoint

Word

Job description

About Company

Education is our passion and we made our decision to guide others along the way. Mr. Louis Loh, our founder, has successfully established Growth Valley Sdn Bhd. Growth Valley is in charge of Research and Development, Consultation, Operation, Training, Content, Design and more.

Our main focus is to enhance people’s lives with breakthroughs in various aspects. By providing innovative solutions and strategies, we aim to empower individuals and organizations to reach their full potential and achieve their goals.

More information: https://growthvalley.com/

Responsibilities

• Responsible for answering & screening telephone calls, Messaging & Email.
• Expedite customer complaint, follow up to ensure resolution achieved customer's satisfaction.
• Undertake any specific assignments, ad-hoc jobs and related duties as when required.
• Assist in courses training (Online course).
• Perform any other administrative function including daily and monthly report.
• Proficient computer skills (Advanced MS Excel, PowerPoint, Word).

Requirements

• Candidate must possess a Degree in any fields.
• Fresh graduates are encouraged to apply.
• Must have good interpersonal, communication and customer services skills.
• Must be independent, self-disciplined with a strong work ethic and well-organized individual.
• Capable to perform multi-tasking efficiently.
• Excellent planning and time arrangement skills.
• Candidates fluent in Mandarin are preferred as the role requires the candidate to deal with Mandarin speaking clients.

Benefits

• Career growth and development opportunities
• Incentive & OT Allowance Provided
• Comfortable, young and energetic work environment

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