Customer Relation Executive

WING HIN VENTURES SDN BHD; Kajang Municipal Council; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading automotive service provider in Selangor is seeking a Customer Service Operation Manager. The role involves ensuring customer satisfaction, maintaining high service quality standards, and planning effective service operations. Candidates should have strong experience in automotive after-sales service, customer handling skills, and a degree in a related field. This opportunity aims to enhance service profitability while maintaining compliance with Toyota's operational standards.

Qualifications

• Experience in Automotive After Sales Service operations is essential.
• Strong customer handling skills required.
• Degree holder in any related field.

Responsibilities

• Ensure customer satisfaction and high service quality standards.
• Plan and organize service management operations.
• Monitor job quality and establish staff training targets.
• Cultivate customer relationships and set marketing strategies.
• Ensure compliance with Toyota's facility standards.

Skills

Customer handling skills

Product knowledge

Education

Degree in a related field

Job description

WING HIN VENTURES SDN BHD – Balakong, Selangor

Job Description: Customer Service Operation

• Ensure customer satisfaction
• Ensure high quality service standards are met
• Increase market share
• Ensure service department profitability
• Monitor expense control
• Maintain employee retention and satisfaction
• Meet dealers performance and profit guidelines & Meet manufactures performance and operational guidelines

Job Description

• Plan and organize total service management operations. (SOP)
• Set and monitor realistic and achievable service performance targets
• Monitor job quality
• Establish yearly staff training targets
• Cultivate business relationships (retail and fleet customers)
• Set marketing strategies to target new business and fleet companies
• Conduct analysis of market competitors, market conditions and campaign effectiveness
• Target market development for periodic maintenance and repair work to target market segments
• Develop innovative service offers
• Ensure efficient service operations through regular meetings with Parts Manager
• Compile out yearly staff performance appraisals
• Monitor service shop environmental and safety issues
• Ensure customer confidence is enhanced through a clean and orderly service operation
• Ensure Toyota’s facility standards are maintained
• Maintain regular contact with the Toyota distributor
• Promote the Kaizen activities in the Service area
• Handling special projects
• Involve in customer care activities and service campaigns
• In charge on Service, Technical and Warranty bulletins

Job Qualifications

• Product Knowledge and general experience of Automotive After Sales Service operations
• Proven customer handling skills
• Degree holder at any related field