Customer Quality Engineer: Lead Issue Resolution

Bromma; Ipoh; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global crane manufacturer in Malaysia is seeking a Customer Quality Engineer to enhance customer satisfaction and ensure product quality. Responsibilities include managing customer quality complaints, leading problem-solving efforts using methodologies like Six Sigma, and driving continuous improvement in product lifecycle processes. This position is ideal for candidates with a BS/BA in Engineering and over 5 years of experience in quality roles. The company offers a commitment to safety, growth, and innovation.

Benefits

Flexible working conditions

Opportunities for professional development

Commitment to sustainability and safety

Qualifications

• 5+ years as an engineer in a technical or quality role, ideally in a manufacturing environment.
• Proficiency with quality tools and methodologies like 8D, FMEA, and SPC.
• Strong background in root-cause analysis and effective problem-solving.

Responsibilities

• Serve as the main contact for customer quality issues and manage complaints.
• Lead cross-functional teams to resolve customer issues using standard methodologies.
• Manage Customer Quality Service Requests and ensure effective corrective actions.
• Drive continuous improvement in product lifecycle and meet industry standards.
• Lead audits and chair Quality or Tier meetings to discuss quality trends.
• Possess authority to stop shipments of non-conforming products.

Skills

Customer-centric mindset

Problem-solving skills

Analytical skills

Communication skills

Education

BS/BA in Engineering / Science

Tools

Minitab

JMP

8D

FMEA

PPAP

SPC

Job description

A global crane manufacturer in Malaysia is seeking a Customer Quality Engineer to enhance customer satisfaction and ensure product quality. Responsibilities include managing customer quality complaints, leading problem-solving efforts using methodologies like Six Sigma, and driving continuous improvement in product lifecycle processes. This position is ideal for candidates with a BS/BA in Engineering and over 5 years of experience in quality roles. The company offers a commitment to safety, growth, and innovation.