Customer Quality Engineer (Johor)

Rikruut; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company in Kedah is looking for a Customer Quality Engineer to handle customer complaints and ensure product quality. The role requires engineering expertise, preferably in Mechanical or Production Engineering, with 2-5 years of experience in a manufacturing environment. Responsibilities include managing quality audits and implementing improvements based on customer feedback. Competitive salary and benefits offered.

Benefits

Performance Bonus

Medical Insurance

Dental

Qualifications

• Engineering background with relevant degree or diploma.
• 2–5 years of experience in manufacturing.
• Preferred experience in ISO9001, ISO14001, and ISO/TS16949.

Responsibilities

• Respond to customer complaints effectively.
• Ensure compliance with customer requirements.
• Participate in internal quality audits.

Skills

Quality auditing

Knowledge of SPC application

TQM implementation

Six Sigma Black Belt

Education

Degree in Mechanical or Production Engineering

Diploma in Engineering

Job description

Industry / Specialization

Process Control Equipment Manufacturing

Employment Type

Permanent

Position

Customer Quality Engineer

Working Hours

5 days, Mon–Fri, 8:00AM–5:45PM

Salary Package

Basic up to RM 5,000-12,000 (depends on experience) + Performance Bonus + 13th month + Medical Insurance & Dental

Responsibilities

• Responds to customer complaints.
• Validates the complaint.
• Follows-up with immediate visit if required.
• Provides containment action plan within one working day.
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
• Closely following-up with the customer on 8D till customer’s acceptance/ closure.
• In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer.
• Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product quality issue.
• Works with the manufacturing plant & interco on technical & quality matters when requested by customers.
• As someone who is also being trained in Internal Quality Auditing, the CQE will participate in Internal Quality Audits, process audits & address all audit findings with respective area / department.

Requirements

• Engineering background, with a Degree in Mechanical or Production Engineering (preferred) or Diploma in engineering with a minimum of 3 years working experiences.
• 2 – 5 years of related experiences in a manufacturing environment.
• Experience in implementing ISO9001, ISO14001 and ISO/TS16949 is preferred.
• Experience in TQM implementation is preferred.
• Knowledge of stamping, molding and plating process will be an added advantage.
• Sound knowledge of SPC application is essential and experience in conducting quality audits.
• Trained in Six Sigma Black Belt will be an added advantage.

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