Customer Quality Engineer

Molex (Malaysia) Sdn Bhd; Seberang Perai; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global electronics leader based in Penang is seeking an experienced Senior Customer Quality Engineer to coordinate internal quality activities and ensure customer satisfaction. This role involves managing quality notifications, conducting audits, and collaborating with various stakeholders to maintain high-quality standards. Ideal candidates have at least 5 years of experience in a Quality engineering role, a relevant degree, and effective communication skills. Competitive compensation and a supportive work environment are offered.

Qualifications

• 5+ years experience in a Quality Engineer role.
• Proficient in problem-solving methodologies such as 8D and 5 Whys.
• Good reading and writing skills in English, with preference for fluent oral communication.

Responsibilities

• Coordinate all internal quality activities related to assigned customer products.
• Serve as the initial contact for quality issues from customers.
• Maintain and track global action item lists and customer scorecards.
• Conduct proactive visits to customers and participate in relationship-building activities.
• Support Total Quality Management (TQM) and related management systems.

Skills

Problem-solving methodologies

Analytical skills

Effective communication

Strong organizational skills

Negotiation skills

Ability to multitask

Willingness to travel

Sense of urgency

Good English skills

Education

Degree in Science or Engineering

Job description

Overview

As a Senior Customer Quality Engineer (CQE), you will coordinate all internal Molex quality activities and communications related to assigned customer products, initially and for additional strategic customers in the future. You will ensure consistent global quality performance by collaborating across Molex entities producing components and assemblies and maintain direct communication with customers, suppliers, and contract manufacturers. Your role includes managing quality notifications, facilitating quality improvements, and driving uniform actions across global plants to meet quality targets and customer expectations.

Our Team

You will be part of the Global Customer Quality team within the Global Quality Control department. The team works closely with internal stakeholders such as Sales, Product Management, Engineering, Customer Service, and warehouse teams, as well as external contacts including Customer SQE, R&D, MQE, TQC, subcontractors, suppliers, EMS, ODM, and contract manufacturers. Together, we ensure high-quality standards and excellent customer satisfaction worldwide.

What You Will Do

• Serve as the initial contact for quality issues from customers or contract manufacturers, providing timely support and availability by phone.
• Review and evaluate all quality data and 8D reports before submission to customers, ensuring customer approval to close quality notifications (QNs).
• Assign specific customer concerns to appropriate Molex personnel and follow up to resolve issues, providing global expediting and liaison across Molex operating entities.
• Coordinate the completion and communication of action items to meet quality objectives, scheduling and conducting quality meetings and calls with customers, contract manufacturers, and internal teams.
• Maintain and track global action item lists, manage customer scorecards related to quality issues, and link scorecard results to Molex sites for follow-up action plans.
• Conduct proactive visits to customer and Molex locations, participate in regional/global meetings, and engage in relationship-building activities with assigned customers.
• Coordinate uniform global actions on new product and change management processes impacting assigned customers, including product/process qualification activities within Molex and suppliers.
• Participate in internal audits of entities supplying assigned customers and support all product and system audits across Molex sites.
• Support and contribute to Molex’s Total Quality Management (TQM), Six Sigma, ISO, Environmental, and Health & Safety management systems by complying with relevant policies and procedures.
• Perform other related duties as assigned by management.

Who You Are (Basic Qualifications)

• Degree in a Science or Engineering discipline.
• Minimum of 5 years experience in a Quality Engineer role.
• Proficient in problem-solving methodologies such as 8D and 5 Whys.
• Strong analytical skills for diagnosing connector quality issues.
• Effective communication skills to liaise with customers and Molex plants.
• Strong organizational skills with the ability to manage multiple quality notifications simultaneously.
• Negotiation skills to reduce sorting costs, parts per million (PPM), and official claims.
• Ability to multitask and perform under pressure while managing workload across multiple customers/plants.
• Willingness and ability to travel to customer and Molex plant locations.
• Sense of urgency with a maximum initial response time for quality notifications of 24 hours.
• Good reading and writing skills in English, with preference for fluent oral communication.

What Will Put You Ahead (Preferred Qualifications)

• Six Sigma Green Belt certification (not essential but preferred)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

EEO Statement

Molex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, age, gender identity, citizenship status, sexual orientation, marital status, parental/familial status, pregnancy, military discharge, genetic information, mental or physical handicap or disability, veteran status or any other basis prohibited by state or local law. Molex Malaysia will not refuse to hire a disabled applicant who can perform the essential functions of the job with reasonable accommodation.

Contact

For more information please visit our website at www.molex.com