Customer Project Lead: Cross-Functional & NPD

IQ Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a dedicated Customer Service Manager to manage customer-related activities and ensure satisfaction. The ideal candidate must hold a diploma in business, possess excellent communication skills, and be a team player with a strong attention to detail. Proficiency in Mandarin is required to collaborate with clients effectively. Benefits include a 13th month bonus, medical coverage, and team-building activities.

Benefits

13th Month Bonus

Permanent role

Dental/optical benefit

Medical coverage

Festival gifts/birthday gifts/company dinner/team building

Qualifications

• Mandarin speakers are required to communicate with clients.
• Ability to interpret complex documents into actionable items.
• Good administration and organization skills.

Responsibilities

• Manage customer service activities including order processing and inquiries.
• Take ownership of customer accounts ensuring satisfaction.
• Collaborate with internal teams to meet customer needs.
• Support internal and external customers on technical issues.

Skills

Excellent communication skills

Team player

Initiative to work with minimum supervision

Attention to details

Advanced Microsoft Excel knowledge

Ability to create business presentations

Education

Diploma/degree in business disciplines

Job description

A leading technology company in Malaysia is seeking a dedicated Customer Service Manager to manage customer-related activities and ensure satisfaction. The ideal candidate must hold a diploma in business, possess excellent communication skills, and be a team player with a strong attention to detail. Proficiency in Mandarin is required to collaborate with clients effectively. Benefits include a 13th month bonus, medical coverage, and team-building activities.