Customer Operations Clerk

JOB ELITE TT AGENCY; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is hiring a Full-time Clerk in Johor Bahru, Malaysia. The role involves managing customer service requests and maintaining internal systems. Candidates should have at least 1 year of relevant experience. Responsibilities include handling backend processing, supporting the customer service team, and performing quality checks on requests. Interested applicants should be available for flexible shifts during the week and potentially on weekends.

Qualifications

• 1 year of relevant work experience required.

Responsibilities

• Handle backend processing of customer service requests and inquiries.
• Manage and update internal systems, records, and customer information.
• Support the front-line customer service team.
• Investigate and resolve customer issues.
• Perform quality checks on processed requests.
• Monitor ticketing or CRM systems.

Skills

Customer service skills

Backend processing

Problem-solving

Tools

CRM systems

Job description

A recruitment agency is hiring a Full-time Clerk in Johor Bahru, Malaysia. The role involves managing customer service requests and maintaining internal systems. Candidates should have at least 1 year of relevant experience. Responsibilities include handling backend processing, supporting the customer service team, and performing quality checks on requests. Interested applicants should be available for flexible shifts during the week and potentially on weekends.