Customer Insights & Experience Lead — Retention & Growth

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Malaysia is seeking a Senior Manager for Customer Insights & Experience. In this role, you will lead initiatives to enhance customer engagement and manage retention marketing strategies. Applicants should have at least 5 years of leadership experience within a financial institution, a proven track record in data-driven decision making, and the ability to influence stakeholders effectively. Join us to shape a dynamic career path in a thriving environment.

Qualifications

• Minimum 5 years in a leadership role managing customer insights and experience.
• Demonstrated expertise in customer experience strategy and journey mapping.
• Strong problem-solving and analytical capabilities.

Responsibilities

• Lead customer insights and experience team to drive customer-centric initiatives.
• Develop integrated retention marketing strategy to increase customer lifetime value.
• Utilize data analytics to identify new opportunities.

Skills

Leadership

Data-driven segmentation

Customer experience strategy

Stakeholder management

Problem-solving

Job description

A leading consumer financing provider in Malaysia is seeking a Senior Manager for Customer Insights & Experience. In this role, you will lead initiatives to enhance customer engagement and manage retention marketing strategies. Applicants should have at least 5 years of leadership experience within a financial institution, a proven track record in data-driven decision making, and the ability to influence stakeholders effectively. Join us to shape a dynamic career path in a thriving environment.