Customer Fulfilment & Service Associate (Indonesia Market)

TDC Holdings Sdn Bhd; Kajang Municipal Council; On-site; MYR 30,000 - 50,000; Full time

Job summary

A dynamic company in Malaysia is seeking a candidate fluent in Indonesian to engage in customer service and live hosting roles. This position involves conducting TikTok Live sessions, managing customer inquiries for the Indonesia market, and delivering training to dealers. Ideal candidates should have a diploma in relevant fields and experience in live engagement or public speaking. This role offers growth opportunities in a performance-driven environment.

Benefits

Regional exposure (Indonesia market)

Involvement in digital, training, and event operations

Performance-driven environment with learning opportunities

Qualifications

• Fluent in Indonesian; able to communicate effectively in English or Bahasa Malaysia.
• Experience in customer service, sales support, or live hosting preferred.
• Confident and presentable, adaptable to multiple responsibilities.

Responsibilities

• Handle customer inquiries for the Indonesia market via WhatsApp and social media.
• Conduct TikTok Live sessions to engage audiences and promote products.
• Deliver training to Indonesian dealers using the new training system.
• Participate in local and overseas TDC events as required.

Skills

Fluent in Indonesian (spoken and written)

Comfortable communicating in English or Bahasa Malaysia

Experience in TikTok Live

Experience in Canva and CapCut

Training and public speaking

Education

Diploma / Degree in Business, Communication, Marketing, Event Management, or related fields

Job description

Requirements

• Fluent in Indonesian (spoken and written) – compulsory.
• Comfortable communicating in English or Bahasa Malaysia.
• Willing to appear on camera and conduct live sessions.
• Willing to travel for events when required (Malaysia & Indonesia).

Experience & Skills

• Diploma / Degree in Business, Communication, Marketing, Event Management, or related fields OR equivalent working experience.
• Experience in customer service, fulfilment, sales support, training, or live hosting is an advantage.
• Experience in TikTok Live, social media live selling, or online engagement is highly preferred.
• Experience in training, public speaking, emceeing, or event coordination is a strong plus.
• Experience in Canva, CapCut and good Documentation is a plus.

Personal Attributes (Critical)

• Confident, presentable, and articulate.
• Highly adaptable and able to handle multiple responsibilities.
• Strong sense of accountability and ownership.
• Able to work under pressure in a fast-moving environment.
• Team player with professional attitude and execution mindset.

Responsibilities

1. Customer Fulfilment & Service (Indonesia Market)

• Handle customer and dealer enquiries for the Indonesia market via WhatsApp, social media, and internal platforms.
• Process orders, coordinate fulfilment, and follow up on delivery status.
• Manage customer complaints and issues professionally based on company SOP.
• Ensure accurate documentation and proper record-keeping of cases and transactions.
• Act as first-line resolution to prevent unnecessary escalation.

2. TikTok Live Hosting & Online Engagement

• Conduct TikTok Live sessions to promote products, explain usage, promotions, and campaigns for the Indonesia market.
• Engage audiences confidently on camera and respond to live questions in Indonesian.
• Support sales campaigns, product launches, and online activations.
• Coordinate with internal team on live schedules, scripts, and campaign objectives.

3. Training & Dealer Support (Indonesia)

• Deliver training using TDC’s new training system to Indonesian dealers and partners (online or physical).
• Explain product knowledge, business system, and operational processes clearly.
• Assist in onboarding new dealers and supporting their learning journey.Collect feedback from the field and report improvement points to management.

4. Events, Projects & Team Support

• Participate in TDC events (local or overseas, including Indonesia) as required.
• Take on roles such as trainer, emcee, event coordinator, project executive, or event manager depending on event scale and needs.
• Assist in planning, coordination, execution, and post-event follow-up.
• Work closely with cross-functional teams to ensure event and project objectives are met.

Benefits

• Regional exposure (Indonesia market).
• Multi-skill role with real growth and visibility.
• Involvement in digital, training, and event operations.
• Performance-driven environment with learning opportunities.