Customer Experience Specialist - Native Korean (Travel)

FIND Talents (한국어 채용 담당 부서); Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A talent recruitment agency in Selangor, Malaysia is seeking a Customer Service Representative. The candidate must have a degree and be proficient in English and Korean. Responsibilities include managing customer inquiries and complaints, maintaining records, and liaising with external vendors. Fresh graduates are welcome to apply. This role requires strong communication skills, problem-solving abilities, and a collaborative mindset to ensure customer satisfaction in a fast-paced environment.

Qualifications

• Degree qualification and above.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service preferred.
• Able to work shifts including weekends and public holidays.

Responsibilities

• Handle customer enquiries and complaints through various channels.
• Ensure issues are resolved per company procedures.
• Maintain accurate customer interaction records.
• Liaise with vendors to fulfill booking changes.

Skills

Proficient in English & Korean (both verbal and written)

Strong written and verbal communication skills

Problem-solving mindset

Team player

Attention to detail

Education

Degree qualification

Job description

Job Description

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

Qualifications

Candidate must possess at least Degree qualification and above

• Fresh graduates are encouraged to apply
• Proficient in English & Korean (both verbal and written - EFSET B2 Level English)
• Previous experience in customer service is an added advantage
• Able to work shifts (including weekends, public holidays)
• Possess a problem-solving mindset to proactively find solutions for customer needs
• Strong written and verbal communication skills to communicate clearly and effectively with our customers
• Good team player to work collaboratively in a team environment
• Keen attention to detail in completing tasks accurately and thoroughly