Customer Experience Specialist

SWIFT BRIDGE TECHNOLOGIES (M) SDN BHD; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology services company in Malaysia is seeking a customer service representative to manage customer inquiries and complaints. The ideal candidate should have a Degree or Diploma in Business Administration and be detail-oriented. Responsibilities include directly dealing with customers via phone and electronic communication, resolving issues, and maintaining records of interactions. Fresh graduates are welcome to apply as training will be provided.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge and experience in handling customer complaints.
• Ability to document customer feedback clearly.

Responsibilities

• Deal directly with customers through various channels.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and delivery information.
• Manage customer accounts and communications.

Skills

Customer complaint handling

Attention to detail

Clear communication

Education

Degree or Diploma in Business Administration

Job description

A technology services company in Malaysia is seeking a customer service representative to manage customer inquiries and complaints. The ideal candidate should have a Degree or Diploma in Business Administration and be detail-oriented. Responsibilities include directly dealing with customers via phone and electronic communication, resolving issues, and maintaining records of interactions. Fresh graduates are welcome to apply as training will be provided.