Customer Experience Specialist

5G-Starlink Pte.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications company in Malacca is hiring a Customer Service Representative. You will manage customer queries and complaints, process orders, and communicate through various channels. Candidates must have at least 6 months of customer service experience and the ability to remain calm in stressful situations. Join a supportive team focused on ensuring customer satisfaction and efficient service delivery.

Qualifications

• Minimum of 6 months of customer service experience required.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Maintain a positive, empathetic attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Process orders, forms, applications, and requests.
• Ensure customer satisfaction and support.

Skills

Customer Service Experience

Computer skills

Calm under pressure

Education

SPM and above

Job description

A leading telecommunications company in Malacca is hiring a Customer Service Representative. You will manage customer queries and complaints, process orders, and communicate through various channels. Candidates must have at least 6 months of customer service experience and the ability to remain calm in stressful situations. Join a supportive team focused on ensuring customer satisfaction and efficient service delivery.