Customer Experience Specialist

Carro; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Kuala Selangor is seeking a Customer Experience Team member. You'll handle incoming and outgoing calls while ensuring customers understand the company's services. Your role involves managing online leads, providing accurate information, and assisting with complaints. If interested, please send your CV/resume to the provided email. Aiming for excellent customer satisfaction is key in this position.

Responsibilities

• Drive great customer experience by driving awareness and understanding of myTukar’s products and services.
• Managing leads from myTukar’s online channel to provide an end-to-end service.
• Managing inbound and outbound calls and correspondences for sales and services.
• Provide accurate and complete information to customers on our products and services.
• Achieve weekly to monthly call targets.
• Keep team lead informed by submitting activity and result reports.
• Assisting in resolving customer complaints and follow ups.

Job description

A leading automotive service provider in Kuala Selangor is seeking a Customer Experience Team member. You'll handle incoming and outgoing calls while ensuring customers understand the company's services. Your role involves managing online leads, providing accurate information, and assisting with complaints. If interested, please send your CV/resume to the provided email. Aiming for excellent customer satisfaction is key in this position.