Customer Experience & Solutions Specialist

Creative Stationery; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local business in Johor is seeking a Customer Service Representative to manage customer inquiries and foster satisfaction. Responsibilities include answering calls, handling complaints, and maintaining transaction records. Candidates should possess at least a SPM qualification, with preference for higher certifications, along with basic computer skills and proficiency in Microsoft Office. The role requires strong communication skills in both Bahasa Malaysia and English, alongside good interpersonal abilities. High motivation and autonomy are expected for this rewarding position.

Qualifications

• Candidate must possess at least a SPM.
• Candidates with higher qualifications (Diploma/Degree) will be looked upon preferably.
• Basic computer skills are required.

Responsibilities

• Answer customer calls and provide accurate information.
• Maintain records of transactions and interactions.
• Handle customer complaints effectively.
• Ensure maximum customer satisfaction.

Skills

Fluent in Bahasa Malaysia

Fluent in English

Interpersonal skills

Communication skills

Conflict resolution techniques

Education

SPM or higher qualification (Diploma/Degree preferred)

Tools

Microsoft Office Suite

Job description

A local business in Johor is seeking a Customer Service Representative to manage customer inquiries and foster satisfaction. Responsibilities include answering calls, handling complaints, and maintaining transaction records. Candidates should possess at least a SPM qualification, with preference for higher certifications, along with basic computer skills and proficiency in Microsoft Office. The role requires strong communication skills in both Bahasa Malaysia and English, alongside good interpersonal abilities. High motivation and autonomy are expected for this rewarding position.