Customer Experience & Relations Specialist

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic start-up in Kuala Lumpur is seeking a Customer Relationship Officer to engage with customers via instant messaging and calls. This role requires strong communication skills and the ability to manage documentation for customer cases. Ideal candidates should possess a diploma or degree, with at least one year of customer service experience. The position offers a competitive salary and benefits, with working hours from Monday to Friday, 9 am to 6 pm.

Benefits

Competitive base salary

Medical & Health Coverage

Regular working hours: Mon - Fri (9am - 6pm)

Qualifications

• 1 year experience in customer service or related industries required.
• Ability to communicate in English is essential; Mandarin or Cantonese preferred.

Responsibilities

• Engage customers through various digital platforms.
• Gather documentation and maintain positive communication.
• Guide customers on document preparation.
• Cooperate with team members for a positive work culture.

Skills

Friendly demeanor

Patience

Effective communication

Follow-up skills

Education

Diploma or Degree in related fields

Job description

A dynamic start-up in Kuala Lumpur is seeking a Customer Relationship Officer to engage with customers via instant messaging and calls. This role requires strong communication skills and the ability to manage documentation for customer cases. Ideal candidates should possess a diploma or degree, with at least one year of customer service experience. The position offers a competitive salary and benefits, with working hours from Monday to Friday, 9 am to 6 pm.