Customer Experience Pro: Support, Quotes & Resolutions

FedEx; Putrajaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading logistics company in Putrajaya is seeking a Customer Support Representative to manage customer accounts and handle inquiries. The ideal candidate should have a secondary education and at least one year of experience in customer service. Responsibilities include resolving complaints and providing proactive support to ensure excellent service. If you are motivated to deliver outstanding customer experiences, we encourage you to apply for this role.

Qualifications

• One (1) year of work experience in customer service.
• Ability to handle inquiries and complaints effectively.
• Proficient in account management and service recovery.

Responsibilities

• Manage customer accounts and inquiries efficiently.
• Resolve complaints and issues promptly.
• Provide proactive support and service recovery.

Skills

Customer management

Communication skills

Issue resolution

Education

Secondary education or equivalent

Job description

A leading logistics company in Putrajaya is seeking a Customer Support Representative to manage customer accounts and handle inquiries. The ideal candidate should have a secondary education and at least one year of experience in customer service. Responsibilities include resolving complaints and providing proactive support to ensure excellent service. If you are motivated to deliver outstanding customer experiences, we encourage you to apply for this role.