Customer Experience & PO Coordinator

Taiyo Yuden; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A multinational electronics company in George Town, Malaysia, seeks a dedicated professional to manage customer purchase orders and fulfill daily customer requirements. This role involves processing POs, addressing customer requests and complaints, and implementing operational improvements. Ideal candidates should be adaptable and able to effectively communicate with internal teams to ensure customer satisfaction.

Responsibilities

• Receive and Process Customer PO. This is a daily activity and must be completed on time.
• Check customer PO error list, rectify and revalidate the PO once the error is cleared.
• Handle day-to-day customer requirements e.g. rescheduling, cancellations, cargo damage, shipment arrangement.
• Handle customer requests and complaints. Provide solutions to customer.
• Communicate with internal sections to fulfill customer requirements.
• Implement operations process improvement to minimize manual task handling.
• Accept and adapt to internal and external operations changes.

Job description

A multinational electronics company in George Town, Malaysia, seeks a dedicated professional to manage customer purchase orders and fulfill daily customer requirements. This role involves processing POs, addressing customer requests and complaints, and implementing operational improvements. Ideal candidates should be adaptable and able to effectively communicate with internal teams to ensure customer satisfaction.