Customer Experience & Orders Specialist

Hilti Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global construction innovation leader seeks a Customer Service Representative in Kuala Lumpur. This role focuses on maximizing customer satisfaction by providing quality services to customers and the sales team. Responsibilities include processing orders, following up on statuses, and handling inquiries. Applicants should have a diploma in business, experience with SAP, and strong proficiency in both English and Malay. Join a diverse team dedicated to making construction better and explore career development opportunities.

Qualifications

• Diploma or above in Business or related discipline.
• Experience in using SAP and Sales Force systems.
• High proficiency in English and Malay.

Responsibilities

• Provide assistance and support to the Market Reach team.
• Process orders and quotations, follow up on order status.
• Handle customer inquiries through phone or email.

Skills

Proficiency in English

Proficiency in Malay

Communication skills

Teamwork

Customer orientation

Education

Diploma or above in Business or related discipline

Tools

SAP

Sales Force

Job description

A global construction innovation leader seeks a Customer Service Representative in Kuala Lumpur. This role focuses on maximizing customer satisfaction by providing quality services to customers and the sales team. Responsibilities include processing orders, following up on statuses, and handling inquiries. Applicants should have a diploma in business, experience with SAP, and strong proficiency in both English and Malay. Join a diverse team dedicated to making construction better and explore career development opportunities.