Customer Experience & Operations Specialist

Southern Auto Capital; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Batu Pahat is seeking a Customer Service & Operations Executive to manage inquiries and provide timely assistance to clients. The ideal candidate will have strong communication skills, a diploma or higher education, and at least one year of relevant customer service experience. Responsibilities include handling calls and emails, maintaining records, and following company procedures. This role offers opportunities for fresh graduates and those willing to work in a dynamic environment.

Qualifications

• Strong verbal and written communication skills.
• At least 1 year of customer service experience preferred.
• Willing to work in a fast-paced environment.

Responsibilities

• Manage customer inquiries through calls, emails, and online platforms.
• Oversee customer complaints and coordinate solutions.
• Maintain customer records and ensure data integrity.

Skills

Strong communication skills

Customer handling skills

Attention to detail

Stress management

Teamwork abilities

Ability to multitask

Education

Diploma or higher in any field

Tools

Microsoft Excel

Microsoft Office

Job description

A leading financial services company in Batu Pahat is seeking a Customer Service & Operations Executive to manage inquiries and provide timely assistance to clients. The ideal candidate will have strong communication skills, a diploma or higher education, and at least one year of relevant customer service experience. Responsibilities include handling calls and emails, maintaining records, and following company procedures. This role offers opportunities for fresh graduates and those willing to work in a dynamic environment.