Customer Experience Manager

Teads; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global advertising technology company is seeking a detail-oriented Customer Experience Manager for its Kuala Lumpur office. This role involves managing client expectations, overseeing campaign performance, and implementing improvements across solutions. Candidates should possess at least 3 years of experience in digital media and display strong communication and analytical skills. The position fosters autonomy and responsibility, and the company supports continuous learning and collaboration among team members.

Benefits

Diverse and inclusive culture

Opportunities for professional development

Collaborative working environment

Qualifications

• At least 3 years of experience in a digital media agency, DSP, or AdTech.
• Fluent in digital advertising tools and systems.
• Proven ability to balance long-term planning with daily execution.

Responsibilities

• Manage self-serve campaigns and client communication.
• Analyze performance data to highlight trends.
• Prepare end of campaign report presentations for key clients.

Skills

Digital media understanding

Client communication

Data analysis

Problem-solving

Tools

Ad servers

Salesforce

DSP

Job description

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

At Teads, we believe great client experience is built through precision, partnership, and flawless execution. We’re looking for a detail-oriented and proactive Customer Experience Manager to join our team in Kuala Lumpur, Malaysia. If you thrive in fast-paced environments, enjoy solving problems, and take pride in delivering seamless campaign execution, we’d love to meet you.

In this role, you’ll work closely with our sales, operations, and creative teams to ensure every campaign is set up for success: from launch, to optimisation, to performance delivery. You’ll act as the central steward of our advertising campaigns, managing client expectations, monitoring results, and proactively driving improvements across our suite of solutions.

You’ll be the trusted partner who translates objectives into outcomes, ensuring clients experience the full value of Teads’ technology, service, and innovation throughout every stage of the campaign lifecycle.

What will you do?

Activation and Delivery

• Self-Serve campaigns management
• Assist in onboarding of customers to our self-service buying platform or DSP.
• Be the lead point of contact for all client communication post-sale.
• Lead preparation for campaign activation through clear and concise communication efforts with clients.
• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
• Analyze performance data to highlight key trends.
• Plan and execute multiple incremental revenue prospecting plans each quarter.
• Help internal staff development through consistent and thorough knowledge sharing exercises.
• Managed Service campaign management
• Set up the campaign via our legacy platform / buying platform
• Monitor the campaign pacing, performance, and make optimization to achieve the client KPI
• Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
• Plan and execute the end of campaign report presentation for Key clients
• Help checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team

About You

• You bring at least 3 years of experience from a digital media agency, DSP, or AdTech environment, and you understand how the industry’s evolving trends, from programmatic buying to header bidding and OpenRTB, shape real-world campaign execution.
• You’re highly organised, with a proven ability to balance long-term planning with day-to-day delivery. You take pride in your craft, uphold high standards of quality, and naturally look for opportunities to refine processes, solve problems, and elevate outcomes.
• You’re comfortable engaging with strategic clients and thrive in fast-paced, competitive environments where ambitious goals are the norm. Your strengths include proactive thinking, creativity, and a solutions-first mindset.
• You’re fluent in the tools and systems that keep digital advertising running, whether that’s ad servers, verification platforms, DSPs, Salesforce, or other operational technologies. You build strong relationships across teams and partners, communicate with clarity, and understand the value of listening as much as contributing.
• Above all, you’re collaborative, adaptable, and deeply committed to delivering excellence, both independently and as part of a team.

Life at Teads

At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We’ve merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.